About this practice

The Hill Surgery is an NHS GP surgery located at Ore Clinic, 407 Old London Road, Hastings, TN35 5BH. The practice serves 19,810 registered patients.

The practice holds an Inadequate rating from the Care Quality Commission (CQC) and may be under special measures, based on its most recent inspection on 18 August 2023. CQC rated the practice as: Safe (Inadequate), Effective (Requires Improvement), Caring (Good), Responsive (Good), Well-led (Inadequate). In the 2025 GP Patient Survey, 65% of respondents described their overall experience as good — 10 percentage points below the national average, which is below the national average.

In December 2025, the practice delivered 11,411 appointments. 43% were face-to-face consultations, with 39% by telephone.

In terms of clinical outcomes, the practice has mixed results across key Quality and Outcomes Framework (QOF) indicators. Notable results include: COPD: review in the preceding 12 months (91%), Cervical screening: women aged 25–49 screened (93%), Cervical screening: women aged 50–64 screened (92%). Areas for monitoring include Diabetes: blood sugar well controlled (HbA1c ≤ 58 mmol/mol) at 68%.

Other GP practices nearby include Beaconsfield Road Surgery (1.2 miles), Priory Road Surgery (1.2 miles, CQC: Good), and Hastings Old Town Surgery (1.4 miles, CQC: Requires Improvement). Compare these practices side by side →