About this practice

Clays Practice is an NHS GP surgery located at Victoria Road, Roche, St. Austell, Cornwall, PL26 8JF. The practice serves 13,238 registered patients.

The practice holds a Requires Improvement rating from the Care Quality Commission (CQC), indicating areas where the practice needs to make changes, based on its most recent inspection on 16 August 2022. CQC rated the practice as: Safe (Requires Improvement), Effective (Requires Improvement), Caring (Good), Responsive (Good), Well-led (Requires Improvement). In the 2025 GP Patient Survey, 82% of respondents described their overall experience as good — 7 percentage points above the national average, which is broadly in line with the national average.

In December 2025, the practice delivered 7,606 appointments. The vast majority (83%) were face-to-face consultations, with 10% by telephone.

In terms of clinical outcomes, the practice performs well across key Quality and Outcomes Framework (QOF) indicators. Notable results include: Asthma: review in the preceding 12 months (99%), COPD: review in the preceding 12 months (97%), Cervical screening: women aged 25–49 screened (93%).

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