About this practice

New Hayesbank Surgery is an NHS GP surgery located at Bybrook, Kennington, Ashford, Kent, TN24 9JZ. The practice serves 17,862 registered patients.

The practice holds an Outstanding rating — the highest possible — from the Care Quality Commission (CQC), based on its most recent inspection on 28 April 2017. CQC rated the practice as: Safe (Good), Effective (Good), Caring (Good), Responsive (Outstanding), Well-led (Outstanding). In the 2025 GP Patient Survey, 71% of respondents described their overall experience as good — 4 percentage points below the national average, which is broadly in line with the national average.

In December 2025, the practice delivered 7,477 appointments. 60% were face-to-face consultations, with 39% by telephone.

In terms of clinical outcomes, the practice performs well across key Quality and Outcomes Framework (QOF) indicators. Notable results include: COPD: review in the preceding 12 months (91%), Cervical screening: women aged 25–49 screened (86%), Cervical screening: women aged 50–64 screened (87%). Areas for monitoring include Diabetes: blood sugar well controlled (HbA1c ≤ 58 mmol/mol) at 66% and Hypertension: blood pressure ≤ 140/90 (under 80) at 57%.

Other GP practices nearby include Mid Kent Pcn Hub (0 miles), New Hayesbank Eye Clinic (0 miles), and Sydenham House Medical Centre (0.8 miles, CQC: Good). Compare these practices side by side →