About this practice

The Palms Medical Centre is an NHS GP surgery located at 97-101 Netley Road, Ilford, Essex, IG2 7NW. The practice serves 7,160 registered patients.

The practice holds a Good rating from the Care Quality Commission (CQC), meeting expected standards across all areas, based on its most recent inspection on 21 February 2019. CQC rated the practice as: Safe (Good), Effective (Good), Caring (Good), Responsive (Requires Improvement), Well-led (Good). In the 2025 GP Patient Survey, 57% of respondents described their overall experience as good — 18 percentage points below the national average, which is below the national average.

In December 2025, the practice delivered 3,007 appointments. 65% were face-to-face consultations, with 34% by telephone.

In terms of clinical outcomes, the practice has mixed results across key Quality and Outcomes Framework (QOF) indicators. Notable results include: Asthma: review in the preceding 12 months (89%), COPD: review in the preceding 12 months (95%), Mental health: comprehensive care plan in place (100%). Areas for monitoring include Cervical screening: women aged 25–49 screened at 56% and Diabetes: blood sugar well controlled (HbA1c ≤ 58 mmol/mol) at 54%.

Other GP practices nearby include Newbury Group Practice (0.1 miles, CQC: Good), Nelft Redbridge Diabetes Service (0.1 miles), and Cranbrook Surgery (0.7 miles, CQC: Good). Compare these practices side by side →