About this practice

The Upstairs Surgery is an NHS GP surgery located at Ashton Gardens, Romford, RM6 6RT, part of the Havering Crest Pcn Primary Care Network. The practice serves 6,416 registered patients.

The practice holds a Good rating from the Care Quality Commission (CQC), meeting expected standards across all areas, based on its most recent inspection on 26 May 2020. CQC assessed the practice as Good across all five key areas: Safe, Effective, Caring, Responsive, Well-led. In the 2026 GP Patient Survey, 83% of respondents described their overall experience as good. Survey results are based on a sample and should be read with the response count.

The practice employs 3.2 full-time equivalent GPs and 0.8 nurses, giving a derived patient-to-GP ratio of approximately 2,005:1. This ratio does not by itself measure appointment availability or quality.

In June 2026, the practice delivered 2,472 appointments. 65% were face-to-face consultations, with 35% by telephone.

Selected Quality and Outcomes Framework (QOF) reported measures include: Asthma: review in the preceding 12 months (78%), COPD: review in the preceding 12 months (90%), Cervical screening: women aged 25–49 screened (98%). These percentages are indicator-specific and are not a standalone rating of the practice.

Other GP practices nearby include Ashton Gardens Surgery (0 miles, CQC: Good), Chadwell Heath Surgery (0.7 miles, CQC: Good), and Marks Gate Health Centre (0.8 miles, CQC: Good). Compare these practices side by side →